FAQs | Koogal Australia | Women Fashion Boutique

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♡ We are here to help - please feel free to drop us a line at shop@koogal.com.au should you have any questions ♡ 


Q: My first time visit Koogal, where to start?

Welcome & thank you for visiting us. We would suggest to take your time and enjoy the ride - there are hundreds of styles so choosing what's right for you might not be that simple. Our dress collection is a must see (we're pretty obsessed with dresses here) or new arrivals if you are in to the latest fashion. There are also some serious saving to be have in our Sale items ;)


Q: Why should I shop at Koogal?

Because we are awesome ♡ In honesty, we'd like to be different from your average fast-fashion retailer. Our products are sourced carefully from established Australia supplier - not only with great styles but also with great quality so you can have a lasting piece of garment to enjoy many life events with. We believe every piece of clothes should be treasured, be loved and be taken care of just like in the old days - not too long ago! We want you to look pretty and do a little bit of good to our planet too ^_^


Q: Where are your products from?

Most of our items are sourced directly from Australian suppliers, whose reputation for style and quality are well known. Moreover, some of our most popular styles are designed and crafted in house and you won't find them anywhere else!


Q: What if I am not ready to make any purchase?

That is perfectly normal ♡ and in fact we would encourage you to take all the time needed while considering a purchase. Whatever you ended up with, we hope it will have a place in your permanent wardrobe. Subscribe to be in touch with us for the latest styles and articles - we're a friendly bunch ;)


Q: What is your return policy?

If you are not 100% happy with the item, we will always be happy to provide exchange, store credit or refund - no hard feeling ;) For more information, please refer to our Return & Exchange page.


Q: What is the shipping cost?

We offer world-wide shipping via Australia Post, starting from $3.99. Orders above $50 will also receive free Standard International Shipping. Please refer to our shipping page for more info.