Welcome to Koogal :)

FAQs and Payments

Koogal is here to help - please don't hesitate to contact us at shop@koogal.com.au if there is anything you are unsure of.


Q: I'm a first time internet shopper, is it safe to shop with KOOGAL?

Absolutely - nothing to be worried about! We are shoppers ourselves, so we completely understand how you feel about security. We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain 'secret'. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 256-bits (the highest level commercially available).


Q: How do I check out?

 Click on Cart, select "View Cart". Then select normal "Check Out"  or "Check Out with PayPal Express"


Q:Can I use still Express Checkout  if I don't have a PayPal account?

Yes, you can. Simply click on "Check out with PayPal" button after you finish with your cart. Then you can enter your credit cards and personal details. Your payment will be processed by PayPal so you can enjoy all the benefits that Paypal provides for FREE.


Q:How do I use Coupon Code?

Once you checked out, you will be prompted to payment page. Once you completed Step 1 by entering your payment details(eg: PayPal or credit cards), you will be able to enter COUPON CODE in Step 2. Once the coupon code is applied, total purchases will be updated accordingly.


Q:Why aren't my shipping rates showing up in "PayPal Express"? (International orders)

Since PayPal Express connects you directly to PayPal, PayPal will first get the billing address then send it to us to calculate which rates are applicable. Before finalizing your purchase, your shipping rate will be updated accordingly, and you will also be  able to type in a discount code on that same page.


Q: How long till I get my stuff?

For Australian orders, please allow 3-5 working days (weekends included). Australia Post may up to 12 working days to deliver to regional area ( eg: some areas in WA).
For International orders, please allow 2-4 weeks. Australia Post may take longer to deliver to some areas or countries.


Q: Sizing... what size do I get? I'm a size X in whatever brand... but I dunno about KOOGAL... EEEEEEKKK, help!

Check out our sizing cart for good measurements, if you are still in doubt, drop us a line at shop@koogal.com.au and our friendly team will help you asap.


Thank you for visiting KOOGAL - Stay Happy =)

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