Welcome to Koogal :)

Returns and Exchanges

At KOOGAL, you can shop confidently with our friendly Return & Exchange Policy. If you are not 100% happy with your items (be it colors, fit or fabric, etc.), we will be happy to exchange or provide store credit if the items are returned within 14 days of delivery and in unworn conditions. 

As per Australia Consumer Law, refunds will only be given if the items are faulty, wrongly described or different from a sample shown.

 

1. RETURN INSTRUCTIONS: 
Please pack all item(s) in a secure postal bag and send to KOOGAL return address:
KOOGAL (Attn: Tram Tran)

       Suite 705/2 Quay St
       Haymarket, NSW 2000
      Sydney, Australia

Email to shop@koogal.com.au so that our on-line sales team keep an eye out for your returned item(s) and they will flag your exchange as a priority.

2.OTHER IMPORTANT INFORMATION:
  • The returned item(s) must be unworn, in the same condition as received.
  • Goods must be returned within 30 days of receiving your purchase order.
  • Shipping and handling costs are not refundable. 
  • Exchanges are subject to availability of goods. 
  • Please note that all returns remain the responsibility of the purchaser. KOOGAL is not responsible for lost or stolen packages, or any items that are returned to us in error.

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