Your parcels will be sent via our ever reliable logistic partners
Australia Post 
and
DHL 
. All shipping cost are flat rates as per following table:
| Destination Country |
Shipping option |
Delivery time* |
Shipping Fees (AUD)
|
| Australia |
Standard - with tracking |
2 to 10 days |
$3.99 |
| Express - with tracking |
1 to 4 days |
$6.99 |
| US, Canada, NZ |
Standard AirMail - no tracking |
10 to 20 days |
$7.99 |
| Premium AirMail - with tracking |
6 to 10 days |
$13.99 |
| Courier Express - with tracking |
3 to 5 days |
$25.99 |
| UK and Europe |
Standard AirMail - no tracking |
15 to 20 days |
$9.99 |
| Premium AirMail - with tracking |
8 to 15 days |
$15.99 |
| Courier Express - with tracking |
3 to 8 days |
$30.99 |
| Other Countries |
Registered AirMail - Signature on Delviery |
10 to 25 days |
$12.99 |
| Courier Express - with tracking |
3 to 10 days |
$30.99 |
*Delivery time is estimated by Australia Post and DHL for delivery to metro areas and does not include weekends or public holidays. Shipping to areas outside of main metro areas may take longer than estimates. International deliveries may attract additional charges from local customs.
**All Koogal orders over $100 AUD will received FREE Shipping Insurance Upgrade - protecting you from damaged or lost parcels.
At KOOGAL, you can shop confidently with our friendly Return & Exchange Policy. If you are not 100% happy with your items (be it colors, fit or fabric, etc.), we will be happy to exchange or provide store credit if the items are returned within 14 days of delivery and in unworn conditions.
As per Australia Consumer Law, refunds will only be given if the items are faulty, wrongly described or different from a sample shown.
1. RETURN INSTRUCTIONS:
Please pack all item(s) in a secure postal bag and send to KOOGAL return address:
KOOGAL (Attn: Tram Tran)
Suite 705/2 Quay St
Haymarket, NSW 2000
Sydney, Australia
Email to shop@koogal.com.au so that our on-line sales team keep an eye out for your returned item(s) and they will flag your exchange as a priority.
2.OTHER IMPORTANT INFORMATION:
- The returned item(s) must be unworn, in the same condition as received.
- Goods must be returned within 30 days of receiving your purchase order.
- Shipping and handling costs are not refundable.
- Exchanges are subject to availability of goods.
- Please note that all returns remain the responsibility of the purchaser. KOOGAL is not responsible for lost or stolen packages, or any items that are returned to us in error.
Please note that the following measurements are an average and approximation.
Sizes can vary according to style and fabrication of the garment.
|
Size
|
XS
(cm/inches)
|
S
(cm/inches)
|
M
(cm/inches)
|
L
(cm/inches
|
|
Bust Size
|
77cm/30.3"
|
81cm/32.2"
|
88cm/34.2"
|
92cm/36.2" |
|
Waist Size
|
58cm/22.8"
|
63cm/24.8"
|
70cm/26.7"
|
74cm/28.7" |
| Hip Size |
84cm/33" |
88cm/35" |
94cm/37" |
99cm/38.9" |
(* Length generally fix at 165cm/ 5.41 ft high *)
Size conversion approximation:
| Size |
AUS - size |
UK - size |
Europe - size |
USA - size |
| XS |
6 |
6 |
34 |
2 |
| S |
8 |
8 |
36 |
4 |
| M |
10 |
10 |
38 |
6 |
| L |
12 |
12 |
40 |
8 |
| L |
14 |
14 |
42 |
10 |
and 
. All shipping cost are flat rates as per following table: 
